FAQ

Products typically take 16-20 business to arrive.

Each product will have a different refund/return policy.

To refund these next following products, you must email us at info@sweetharmony.com.pl within 30 days, a picture of the product, a description telling why you want a refund for the product, your name, and order confirmation number:

• Sanrio Luminous Phone Case
• Hello Kitty Keychain
• Hello Kitty Building Block Toy
• Hello Kitty Kawaii Plush Toy
• Kawaii Sanrio Plush Toys
• Handbags Sanrio
• Hello Kitty Transparent Phone Case

To refund these next following products, you must email us at info@sweetharmony.com.pl within 15 days, a picture of the product, a description telling why you want a refund for the product, your name, and order confirmation number. Then we will process your refund request and send you an address to ship the product to. The product must be in perfect condition with the original packaging and labels:

• Hello Kitty Sanrio 40Oz Stainless Steel Insulated Mug
• MINISO Disney Women Cute Hello Kitty Canvas Tote Bag
• Sanrio Hello Kitty 6pcs Series Gel Pen 0.55mm Refill

We accept PayPal and credit cards

Please email us at info@sweetharmony.com.pl with your order confirmation number, name, and product detail. We will then process your request and issue a refund.

A tracking number for your order will be provided within 48 hours of purchase.